💎 GlowHaus Lux – Frequently Asked Questions

Ordering & Production

Are all products built to order?

Some of our systems are built to order, while others are in stock. This will be clearly indicated on each product page.

How long does processing take?

Lead times vary depending on the product. Built-to-order systems require production time, while in-stock items ship faster.

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Shipping & Delivery

How are products delivered?

All recovery systems (saunas, cold plunge tubs, hydrotherapy units) are curbside delivery.

What does curbside delivery mean?

Your order will be delivered to the closest accessible point outside your property. Placement inside the home or backyard is not included.

Will I need special equipment for delivery?

For large or heavy systems, you may need a forklift, crane, or additional assistance depending on your location.

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Installation & Setup

Is installation included?

No. Installation is not included and must be arranged separately if required.

Do I need an electrician?

Some systems require a licensed electrician, especially saunas and advanced recovery equipment.

Do products arrive assembled?

Many of our high-end systems arrive fully assembled or partially assembled, depending on the model.

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Space & Requirements

Where can these systems be installed?

Depending on the product, systems can be installed indoors or outdoors. Each product page includes specific recommendations.

Do I need a special foundation?

Larger systems require a stable, level surface such as concrete, pavers, or reinforced flooring.

Can I move the product after installation?

Due to weight and size, relocation typically requires professional assistance.

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Usage & Experience

How often can I use these systems?

Most products are designed for regular, long-term use as part of a consistent wellness routine.

How long does it take to start using the system?

This varies by product.

• Saunas: typically heat up within 30–45 minutes

• Cold plunge: ready once water reaches desired temperature

• Light therapy: ready for immediate use

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Technology & Features

Do your products include smart features?

Many systems include digital or Wi-Fi controls, depending on the model.

What is light therapy / red light therapy?

Light therapy uses specific wavelengths of light to support skin health, recovery, and overall wellness.

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Maintenance & Durability

Are these products built for long-term use?

Yes. All systems are selected for durability, performance, and long-term wellness use.

How do I maintain the products?

Maintenance varies by system, but generally includes basic cleaning and proper care of materials.

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Returns & Policies

Can I return my order?

Due to the nature of high-value and built-to-order products, many items are final sale. Please review details before purchasing.

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Support & Guidance

support@glowhauslux.com